Frequently Asked Questions
Can't find the answer? Browse the docs Contact support
Product
What is the difference between NestBox hardware and NestBox Cloud Phone?
NestBox is hardware that runs independently, ideal for long-term AFK; Cloud Phone is a cloud service billed on demand, ideal for flexible tasks. The two complement each other.
Which apps does Cloud Phone support?
All Android apps are supported — games, social media (WeChat, TikTok), e-commerce (Amazon, Shopee, AliExpress), and more.
How many accounts can run simultaneously?
NestBox supports multi-open on the device, limited by configuration. Cloud Phone instances run independently — scale to hundreds based on your plan.
Purchase & After-sales
Is there a free trial?
Cloud Phone offers 2 hours free trial. NestBox has a 7-day no-questions return policy. Contact support to activate.
How do I get an invoice?
Contact support after purchase with your billing info. VAT invoices are issued within 3-5 business days.
Can I upgrade or downgrade my plan at any time?
Yes — cloud phone instances can be scaled up or down anytime. NestBox is a one-time hardware purchase; additional units can be ordered separately.
Technical
What if the Cloud Phone is laggy?
Upgrade the instance spec or check your local network. Contact support for further diagnosis.
How do I change my IP?
Cloud Phone supports one-click IP switching from the console — takes effect within 30 seconds.
How is data security ensured?
Each instance is fully isolated with no shared data. Cloud storage uses encryption and is inaccessible to unauthorized accounts.
Question not found?